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FAQ

Q: How do I book?

A: You can contact us by email, or using the contact us form. we will contact you as soon as possible..

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Q: What time can I get into the apartment?

A: The apartment will be available from 4pm on your day of arrival.

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Q: At the end of our holiday what time do I have to be out of the apartment?

A: 10am, we know it’s early but this is to allow time for the cleaners to get the apartment ready our next guests.

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Q: How many people does the apartment sleep?

A: Island Village 4 persons, for Parque Royal this is max 2 persons

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 Q: How do I get the keys to the apartment?

A: After full payment we will provide you with the needed info. Keys will be given in Tenerife at arrival.

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Q: How do you accept payment?

A: We accept payment by bank transfer.  Once you confirm that you want to book our apartment we will forward you the details by email. The remaining balance can also be made by banktransfer or at your arrival in Tenerife.

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Q: Are the apartments air conditioned?

A: No, not at the moment

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Q: Can I get wifi in the apartment?

A: In Island Village there is no wifi, In Parque Royel there is general wifi in the lobby.

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Q: Is there a safe?

A: Both apartments are equipped with a safe

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Q: What do we do if there is a problem with apartment

A: You will receive both the telephone number of a contact in Belgium as from someone on the spot. We'll do everything we can to help if needed.

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Q: Does it cost extra to use the washing machine?

A: No

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Q: Are towels supplied?

A: We supply towels for use within the apartment. We don’t supply towels for use around the pool or at the beach.

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Q: Where can I park?

A:  Nearby both apartments there is sufficient parking space